Challenge
One of the largest car dealer groups in Poland needed full business process mapping before a planned digitalization. Sales, service, and reporting processes operated in silos without documentation or standardization.
All case studies 04 Case Studies
Process Mapping — leading premium car dealer group
Results 47 business processes mapped
12 bottlenecks identified
Solution
We conducted a multi-week audit: interviews with every department, AS-IS process mapping in BPMN notation, identification of bottlenecks and redundancies. We delivered TO-BE documentation with digitalization recommendations, implementation prioritization, and ROI estimates for each process.
Results
Measurable outcomes — not promises. 01 47 business processes mapped
02 12 bottlenecks identified
03 18-month digitalization plan
04 Estimated ROI: 340% within 2 years
Technologies
Tooling justified by project requirements.- BPMN
- Miro
- Jira
- Confluence
- Power BI
[ Further reading ] More depth on this case — on the blog
Read article Process optimization — find bottlenecks first
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